Terms and Conditions

ORDERING

We currently deliver to all worldwide destinations. We must receive the whole payment of the price displayed for the products and postage (if applicable) that you order before your order can be accepted. Once payment has been received, we will confirm with you that payment has been completed and that we are able to process your order.

Customers are requested to check and confirm they have entered the correct delivery address at the time of ordering. Should there be any error in the details provided for the recipient or for the amount to pay, we cannot be held responsible for the failure to deliver. Charges related to forwarding or re-shipping the package to another recipient or to a different delivery address will be the responsibility of the customer.

SHIPPING & DELIVERY

We use Interlink Express, DPD, DHL or TNT as our nominated carriers.
Any claims for damaged goods must be made by email to sales@snoozzzeeedog.com, within a maximum time of 48 hours after delivery of the parcel. After this period, we may not accept any claims.

SHIPPING of COOKIES

Whilst ever care is taken in packing our cookies for delivery to our customers by the very nature of this type of product cookies may crack in transit. We cannot be held responsible if some of the cookies are cracked or damaged when received. We will not accept breakage claims on the postage of Snoozzzeee Snax Cookies!
Please be assured that all cookie boxes leaving our distribution centre will be by one of our staff to make sure cookies are not damaged.

WEBSITE CONTENT

Sarah Spencer owns the copyright to all the contents of this website, including images and designs. All trademarks and other intellectual property are owned or licensed by Sarah Spencer (unless otherwise specified) to DNA International Ltd  or are the property of third parties supplying us goods for sale through this website.
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without express written consent from us  and Sarah Spencer (except as stated below).
You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please use our Contact Us page to apply for permission to reproduce our website.
Whilst our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product images used are intended to give an approximate indication of the style of individual products. Products shown may not be actual size.

EXTERNAL MATERIAL

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.
We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.
We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

LINKS

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for the contents of such websites and cannot make any guarantees in respect of them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for the contents of such websites and cannot make any guarantees in respect of them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

TERMINATION OF THE WEBSITE OR SERVICES

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:
* there is a change in the law that limits our ability to provide the website
* an event beyond our control stops us providing the website (eg: technical difficulties)
We reserve the right to change these Terms & Conditions of Use from time to time. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.

LIABILITY

We take no responsibility for any loss or damage caused as a result of our goods, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

GENERAL

These Terms & Conditions of use are governed by the law of England, Scotland and Wales.

RETURNS

All goods can be returned within 30 days of receipt. For a full refund, excluding P&P, return the goods in the same condition in which they were dispatched from warehouse and received by you. The customer is responsible for the cost of return postage and packing. We will process your return as quickly as possible. Please allow up to 2 weeks for an exchange.
Refunds will be made within 14 days in the same method as we received the payment.

DAMAGED GOODS

Please let us know if goods arrive damaged or if there are any other problems within three days.
Should we find that the goods have been damaged through no fault of you the buyer, then a full refund plus postage and packing will be offered.

YOUR PRIVACY & DATA PROTECTION

At DNA International Ltd your right to privacy and data security is a primary concern. Below are the guidelines we use for protecting the information you provide us during a visit to our web site. DNA International Ltd only asks for specific types of personal information in a few areas on our web site, we ask you to provide information that will enable us to enhance your site visit or to follow up with you after your visit. For example, we request information from you when you place an order.
In each of the instances above, we may ask for your name, e-mail address, phone number, address, as well as other similar information that is needed for the services we provide. DNA International Ltd will only use your personal information for those specific purposes. The information you provide will be kept confidential and used to support your customer relationship with DNA International Ltd. We will not disclose your personal information to any outside organization for its use in marketing information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation. Your information will not be shared with any agents or contractors of DNA International Ltd for any purpose.

INTERNET COMMERCE

DNA International Ltd is committed to data security with respect to information collected on our site. It will always be our practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

If you have any concerns regarding your rights or privacy while using the Snoozzzeee Dog’s web site please let us know using our Contact Us page or through an email to sales@snoozzzeeedog.com Or write to:
DNA International, Unit 1 Ivy House, Wrenbury Heath Road, Sound, Nantwich, Cheshire, CW5 8BB, United Kingdom.

Your payment card details are not held or even seen by us but are used solely by SAGE PAY to make the sale transaction.

PAYMENT METHODS

We are pleased to accept any of the following methods of payments for purchases made online at www.snoozzzeeedog.com.

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard